Frequently Asked Questions Garza Blanca Resort Cancun

Click on each question below to see the answer.

1. About Mexico

• What documents do us and canadian citizens need to travel to Mexico?

  US citizens need to have an original, signed passport that is valid for six months beyond their stay. Canadian citizens also are required to have a valid passport. Canadian citizens without a valid passport will not be allowed entry into Mexico and will be returned to Canada. Canadian permanent residents need to present a Resident Card, Certificate of Identity, or Refugee Travel Document.

• What are the travel requirements for minors traveling to Mexico?

  Those under 18 years of age traveling alone or with only one parent or with someone other than the child's parents, must show a notarized letter of permission signed by the parent/parents not traveling. In the case of a single parent traveling with a minor, a certified copy of the divorce decree and court order showing sole custody, certified copy of birth certificate naming one parent, a notarized copy of a death certificate or other legal documents proving custody or guardianship are necessary.

• Is it safe to travel to Mexico?

  Yes. Mexico is safe and very accommodating to tourists. Rest assured the resort towns of Cancun, Puerto Vallarta, Nuevo Vallarta, Cabo San Lucas and Loreto offer the utmost in tranquil, relaxing vacations, weddings and honeymoons.

• What is the currency in Mexico?

  The monetary unit is the Mexican peso (MXN). The symbol is the same as that used for the American dollar: $. The exchange rate is very favorable for travelers with many designer items and handicrafts at incredibly reasonable prices. Bargaining at many markets is encouraged and often expected meaning deals abound.

• What is the weather like?

  Overall, you can expect beautiful days filled with sunshine and seaside breezes. Cancun has a subtropical climate, warm year-round cooling down in the evenings. For up to the minute info, check out MexOnline.com.

• I booked my reservation with an online travel site, but i am not sure who to contact to reconfirm my reservation.

  You can call the online travel site where you made your reservation or call the resort's direct telephone number in the Contacts & Info section.

• If i make a hotel reservation through your reservation center do i have to attend a timeshare presentation?

  You are never required to attend a timeshare presentation unless its been specifically mentioned in a package that you booked.

• How far are the resorts from the airport?

  Approximately 30 minutes from the resort

• Is there a free shuttle from the airport to your resorts?

  There are no free shuttles, however we'll be happy to make arrangements for your transfers to and from the airport. Please note that there is a nominal fee required for the airport transfer service.

2. Safe to Travel

• Can Americans Visit Mexico Right Now?

  Yes. There are no travel restrictions on air travel between the United States and Mexico and several flights are operating daily. While the US-Mexico Land Border has been restricted to ‘essential’ crossings since March 21st, 2020 due to COVID-19, it is expected to open again for non-essential crossings on October 21st, 2020.

• Is It Safe to Visit Cancun Now?

  Yes. Cancun was the first destination in Latin America to receive the "Safe Travels" stamp of approval from the World Travel & Tourism Council based on its implementation of recommended health and sanitization protocols. While Hurricane Delta hit the Yucatán Peninsula, south of Cancun, as a category 2 storm on October 7th, 2020, the hurricane has moved out of Mexico and Cancun is safe to visit now.

• Is the Airport in Cancun Open?

  Yes, the airport in Cancun is open and is receiving several international flights daily. The Cancun airport closed briefly when Hurricane Delta made landfall on October 7th, 2020, but is now operating normally.

• Am I Required to Get Tested for COVID-19 Before Traveling to Mexico?

  No, you are not required to get tested for COVID-19 before traveling to Mexico. Temperature screenings will be conducted on flights exiting the US and between destinations in Mexico. If you display a fever, you will not be allowed to board the flight, but you should be given a refund, consult with your airline. Most airlines will ask you to consent to wearing a face mask for the duration of your flight, apart from when eating or drinking. You will also be asked to fill out a compulsory pre-flight health questionnaire during the check in process.

• What are the Cancellation Conditions Related to Coronavirus?

  The cancelation conditions depend on each individual airline and on the terms of your hotel booking. At Garza Blanca Cancun, please refer to the terms and conditions stated under your reservation. The cancelation terms vary between notifying us of any cancelation or changes to your booking anywhere between 3 and 45 days prior to your arrival date. Some reservations are non-refundable, if you have made the reservation under a special offer with a discounted rate.

• What Hygiene Protocols have been Implemented at the Hotel?

  We have implemented new [hygiene and sanitization protocols](https://www.garzablancaresort.com/health-guide) for all high-touch surfaces both in the rooms and throughout the resort. Each room is inspected with a black light after cleaning. Public areas are sanitized with hospital-grade disinfectant every 15-20 minutes. Temperature screenings are taken at check-in. Hand sanitizing stations have been strategically placed around the resort. Social distancing is encouraged. Menus are available via QR codes. All staff wear face masks at all times. Guests are asked to wear a face mask when in high traffic areas.