Frequently Asked Questions Garza Blanca Resort Cancun

Click on each question below to see the answer.

1. About Mexico

2. Safe to Travel

  • Can Americans Visit Mexico Right Now?
    Yes. There are no travel restrictions on air travel between the United States and Mexico and several flights are operating daily. While the US-Mexico Land Border has been restricted to ‘essential’ crossings since March 21st, 2020 due to COVID-19, it is expected to open again for non-essential crossings on September 21st, 2021.
  • Is It Safe to Visit Cancun Now?
    Yes. Cancun was the first destination in Latin America to receive the "Safe Travels" stamp of approval from the World Travel & Tourism Council based on its implementation of recommended health and sanitization protocols.
  • Is the Airport in Cancun Open?
    Yes, the airport in Cancun is open and is receiving several international flights daily.
  • Am I Required to Get Tested for COVID-19 Before Traveling to Mexico?
    No, Mexico doesn’t require visitors to show proof of a COVID-19 test for entry, but nationals of any country must fill out an online health assessment form available at prior to boarding their flight to Mexico. The form displays a QR code, which you must show at the airport upon check-in and again when you pass through customs in Mexico.
  • Do Visitors to Mexico have to quarantine?
    No, there are no requirements for Visitors to Mexico to quarantine.
  • Am I Required to Get Tested for COVID-19 before leaving Mexico?
    Yes. The USA, Canada and other countries require negative COVID-19 test results, from all airline passengers over the age of 2, to be shown at the airport prior to boarding their return flight home. This is a requirement for all airline passengers, even for those who have been fully vaccinated. On-site COVID-19 testing, according to government requirements, is available at Garza Blanca Cancun. Antigen and PCR testing is available at a discounted rate. The test can be scheduled at check-in on the day of your arrival and must be taken within 3 days (72 hours) of departure. If you have had COVID within the last 3 months and recovered from it, you will only have to show documentation of recovery issued by a medical doctor.
  • Do I need to get a COVID-19 test before leaving the US?
    No, the CDC does not require outbound travelers to show proof of a COVID-19 test prior to leaving the US.
  • How much does the COVID-19 test cost?
    We offer a discounted rate for COVID-19 tests. Antigen testing is available for $350 MXN. PCR tests cost $1500 MXN. *Prices are subject to change.
  • If I have recently recovered from COVID-19, do I need to take the test?
    If you have tested positive for COVID-19 within the last three months and are traveling from Mexico to the United States, you will not need to show proof of a negative COVID test to the airline before boarding. You are only required to show documentation of recovery from COVID-19, which must include proof of a recent positive viral test and a letter from your healthcare provider stating that you were cleared to travel.
  • If I tested negative before my flight, do I need to quarantine when I return to the US?
    The CDC recommends that even if you test negative, you should self-quarantine for 7 days after travel and get another test within 3-5 days of returning to the US.
  • If I tested negative before my flight, do I need to quarantine when I return to Canada?
    Yes, all international travelers to Canada must self-quarantine for 14 days after travel even if they show proof of a negative test result. They also must quarantine for the first 3 nights at a government-authorized hotel at own cost and get tested again on day 8 of their quarantine. Starting on August 9, 2021, those who meet the entry requirements will be considered for exemption from quarantine, hotel stopover, and day-8 testing requirement subject to the discretion of the border official upon re-entry. Those requirements include being fully vaccinated and entering your vaccination and travel information using the ArriveCAN mobile app 72 hours before your arrival to Canada.
  • What are the Cancelation Conditions Related to Coronavirus?
    The cancelation conditions depend on each individual airline and on the terms of your hotel booking. At Garza Blanca Cancun, the cancelation terms vary between notifying us of any cancelation or changes to your booking anywhere between 3 and 45 days prior to your arrival date. Some reservations are non-refundable, for example, if you have made the reservation under a special offer with a discounted rate. Please refer to the terms and conditions stated in your booking confirmation.
  • What is TAFER doing to Keep the Resorts Safe?
    We have implemented new hygiene and sanitization protocols for all high-touch surfaces both in the rooms and throughout the resort. Each room is inspected with a black light after cleaning. Public areas are sanitized with hospital-grade disinfectant every 15-20 minutes. Temperature screenings are taken at check-in. Hand sanitizing stations have been strategically placed around the resort. Social distancing is encouraged. Menus are available via QR codes. All staff wear face masks at all times. Guests are asked to use a face mask when in high traffic areas.

3. Resort

4. Activities

  • Does Garza Blanca have a kids’ club?
    Yes, a Kids’ Club is available for our youngest guests, aged 4-12 with dynamic programming including crafts and games. Also, check out our Family Program for extra kids amenities.
  • What activities does the resort offer during week?
    Both Garza Blanca Cancun and its neighboring sister resort, Villa del Palmar Cancun, offer various activities for guests staying at Garza Blanca from yoga and aqua fitness, to kayaks and paddleboarding, to games for the entire family. Guests also enjoy free access to a Wibit Brand Aqua Park.
  • Does the resort have evening shows?
    At this time, guests staying at Garza Blanca Cancun can enjoy the fabulous night shows offered at its neighboring sister resort, Villa del Palmar Cancun, including: Cuban Night, Circus, Mexican Show, Casino Night, Karaoke, and Beach Cinema.
  • Which activities are for adults only?
    Adults can go to the Rooftop, an adults-only area, and enjoy lounging around the infinity pool while sipping a refreshing cocktail, head to the spa for a relaxing massage, or relish a romantic private dinner on the beach.
  • What to do in Cancun with kids?
    Cancun is the perfect destination for families to enjoy the best kid-friendly activities including: swimming with dolphins, snorkeling in Isla Mujeres, visiting Maya ruins and archeological sites, or nature-inspired theme parks.
  • What to do in Cancun?
    Cancun offers a wide array of activities for everyone's liking. Visitors can enjoy fun adventures such as zip lining, cenote diving, and visiting underwater museums; cultural activities visiting ancient Maya ruins and pyramids; or join the eclectic night scene at hip clubs and bars.
  • What to do in Cancun with kids?
    There is no shortage of fun activities for kids in Cancun. They can have a swashbuckling good time aboard the Jolly Roger Pirate Ship; visit the theme parks ranging from adrenaline-filled to iconic nature and cultural parks; or swim and snorkel with colorful tropical fish.
  • What to do in Cancun with family?
    Most excursions in Cancun are family-oriented. Take a ferry for a day trip to Isla Mujeres for a snorkel adventure, swim with dolphins, or visit the many water parks.
  • What to do in Cancun in January?
    January is a high season month in Cancun for a reason. It offers warm and dry days perfect for exploring the ruins, visiting cenote water caves, or snorkeling in the clear waters.
  • What to do in Cancun in February?
    February is a great month to visit Cancun, with splendid weather for trips to Isla Mujeres or nearby Playa del Carmen and Cozumel, for which you must take a fun ferry ride!
  • What to do in Cancun in March?
    March is the peak season for travel to Cancun. If Spring Break comes to mind, know that although the nightlife is buzzing, there are many family-friendly tours to enjoy.
  • What to do in Cancun in October?
    October is perfect for a Cancun trip without the summer rush, so you can take your time visiting the famous cenote route or driving to experience the grandeur of Chichen Itza.
  • What to do in Cancun in November?
    November could be an excellent month to enjoy the iconic turquoise beaches of Cancun, sunbathe on sunny days with little to no rain, and enjoy exquisite Mexican gastronomy.
  • What to do in Cancun in December?
    December is the peak season in Cancun, with gorgeous weather during the day and cooler nights, making it ideal for parasailing and the unique bioluminescence tour in Holbox.

5. Destination

6. Weddings

  • Where is the best place to get married in México?
    Mexico offers a wide array of options to make for vibrant and special wedding celebrations. Colonial cities in grand cathedrals or beachfront-chic weddings, Mexico has it all!
  • Where is the cheapest place to get married in México?
    Mexico is a wedding destination haven where you can surely find a suitable package for your budget. Many resorts offer accessible wedding packages.
  • How much does a wedding in Mexico cost?
    Wedding costs can be as varied as your vision allows, family only or several friends? Five-course menu or buffet? Contact our Wedding Department at +52(322) 176 0715 ext: 5752/ 5747/ 5744 to get one step closer to the wedding of your dreams.
  • Can foreigners get married in Mexico?
    Yes, foreigners are permitted to marry in Mexico if they present the required documentation. Visit Mexico's consulate webpage in your country for a complete list of requirements.
  • Are weddings in Mexico legal in the US?
    Yes, if you get married in Mexico, your marriage will be legal in the US and other countries.
  • How to book a wedding in Mexico?
    Mexico has many beautiful destinations to host a wedding. Once you have selected the spot of your dreams, contact our Sales Department at +52(322) 176 0715 ext: 5752/ 5747/ 5744 to help you put it together.
  • How to plan a destination wedding in Mexico?
    Take advantage of the weddings experts who design hundreds of weddings each year and who can bring your vision to life. Contact our Wedding Department at +52(322) 176 0715 ext: 5752/ 5747/ 5744.
  • How much are wedding packages in Mexico?
    A good wedding package can ease much of the stress of the planning. Ask our Wedding Department at +52(322) 176 0715 ext: 5752/ 5747/ 5744 for a specific quote.
  • How to plan a beach wedding in Mexico?
    Start by choosing a month with ideal weather, then consider if you want an intimate affair or a big party on the beach. Then call us at +52(322) 176 0715 ext: 5752/ 5747/ 5744. Our Wedding Department will gladly design your perfect wedding.
  • What to wear to a beach wedding in Mexico?
    Dressing for a Mexico beach wedding can depend on the dress code requested, but it is most likely something light and airy.
  • How much is a wedding in Cancun?
    Cancun is quite a popular destination to celebrate weddings. Although, costs do vary depending on your selected venue or resort and other variables. Contact our Sales Team at +52(322) 176 0715 ext: 5752/ 5747/ 5744 to get a free quote.
  • How to plan a wedding in Cancun?
    The luxury and effortless ease of Garza Blanca Cancun offers the perfect setting for a stylish wedding. Call our Sales Department at +52(322) 176 0715 ext: 5752/ 5747/ 5744.
  • What is the best resort in Cancun to host a wedding?
    The newest addition to TAFER’s luxury resort collection, Garza Blanca Cancun, will bring style with a contemporary feel to your wedding and offer your guests the best culinary experience.
  • Where can i get married in Cancun?
    Cancun offers various options to host weddings, from a quaint Mexican church in Playa del Carmen to a beachfront stylish wedding in a resort such as Garza Blanca Cancun.
  • Which wedding resorts in Cancun are family-friendly?
    The luxurious atmosphere of Garza Blanca Cancun additionally offers a welcoming environment for all families.

7. Meetings

8. Travel Tips

9. Dining

4. TAFER Rewards

TAFER Rewards is a modern benefits program for smart travelers that rewards members for staying with hotels in the exclusive TAFER Resorts brand.

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